Lefebvre

It is not understandable that a publisher like this entrusts courier shipments to companies like sending, customers buy and pay for it to be delivered on the scheduled date, however it is not like that, I don't think I will order anything here again, I prefer to pay something more and order your products from other more reliable sites that provide prompt solutions.

The treatment they give to workers is shameful. Not only are they capable of selling you a non-existent project, but then 98% of them do not pass the trial period, in order to throw you away and not have to pay compensation and on top of that they leave you without the right to unemployment. The delegation in Valencia is the most unpresentable thing I have ever encountered.

Disastrous, both at the customer service level and at the commercial level, for a while I was hesitant to renew, now I am clear that I will not do so next year. Besides, it is a VERY EXPENSIVE database, the price I pay is over 100 euros per month. I recommend a lot of attention when hiring, basically at a commercial level, they sell you situations in which they offer you flexibility in the times in which we are totally false, so when you really face the problems posed to the salesperson before hiring , what he said regarding flexibility is totally false, alluding that the contract that has been signed does not allow said flexibility in any case, the point is that they do not tell you about the contract when you ask them, there is no clarity and once you have heard, that's when they send you a link where you can read the contract conditions that are far from what they sell. With this, the only thing that is demonstrated is the little or no transparency with the consumer when contracting the service, at least in my case. The database is correct although when searching it is not exactly easy, you must know the system well to get the right use of what you have contracted. Possibly there are databases that are better in terms of calculating the service, they do their job, they are more manageable, more affordable at an economic level and with a closer and more correct treatment, not only at the time of contracting but also in the long term. as clients. I had high hopes for the service and database of this company, I don't know if I came across a terrible salesperson who was more eager to sell than to maintain long-term clientele or whether these practices are really common.

Edit: Apparently, despite the surreal nature of the attention received, it was a one-time thing due to a series of fortuitous problems. They later contacted me, apologizing and resolving my problem effectively, which led me to change my rating. Everything is excellent until you have a problem, very poor customer service, they do not comply with the deadlines or what was agreed even in procedures that only take a few minutes at most (check for lack of shipment), the truth is that it is quite surprising. . It is true that the mementos are quite good but, in everything that is not paper and there may be a problem, it is not recommended, especially if there are other alternatives.;

I have worked with them for many years with my office. To this day I continue working with them, but I doubt very much whether I will renew the subscription when it's time. Really, it seems to me to be the best, intuitive and complete legal database. However, I have had a problem with a contracted product, which in the end I have not used and with the aim of continuing to work with them, I have requested a fair solution, in the form of a refund, or an improvement in the renewal. Nothing pretentious, simply a gesture/detail for a service not provided effectively. This was more than a month ago. As of today, despite the fact that I commented that I needed to find a solution because I was budgeting for 2021, they have only responded based on reminder emails. It is a shame that a good product detracts so much from the attention offered to the user. They do the difficult things very well, and the easy things fatally. In this field, other databases, with enthusiasm and initiative, have closed the gap.